Multinational corporations today coordinate large scale operations that transcend geopolitical boundaries. A virtual number is a strategic measure for coordination between diverse teams from across the globe. Virtual number is not connected to any physical SIM card or telephone, but it is connected directly via robust cloud infrastructure. This virtual number is used for redirect calls that are received on the centralized number to any other destination, like a landline or mobile phone, based on the preferences selected by the customer or any predefined logic by the company.
Benefits of a virtual phone number:
1. Cost Optimization
Virtual number eliminates the need for any expensive hardware setup and related infrastructure. It can cut down costs like maintenance of communication lines and handsets, extra staff expenditure and emergency repairs. In a virtual phone number, the company has to pay a single subscription fee and ensures hassle-free service continuity and maintenance. A pay-as-you-use business model for your operations will help companies to manage their expenditure well.
2. Work-life balance for staff
Entrepreneurs and business owners are bundled with numerous phone calls throughout the day. An individual can pre-set the working hours and personal hours on the virtual phone number. Calls to the business can be redirected to any other available customer support representative available at that particular time. This ensures that the support is provided to the customer without any disruptions and the workload can be divided amongst staff.
3. Enhance Local presence
Since automobile companies are spread across the globe, a local contact number is a way to gain the trust of the local customers of the geographical region. Customers are more likely to trust and contact the number if it has a local area code or state code. The virtual phone number service also provides the convenience of customizing their virtual contact number according to the particular region.
4. 24*7 connectivity
Companies need to ensure round the clock connectivity on their company’s communication channels. Every call can be from a potential customer who is interested in your concierge of products. This virtual number can automatically route calls to any set destination across the globe. Sales teams and support staff can cater to queries in any location. It allows for work location flexibility for the staff who can also choose to work from home. This feature ensures that you never miss out on a potential customer and sales opportunity.
5. Interactive voice response technology
Interactive voice response (IVR) is a powerful tool that can automate the company’s telecommunication channels. This uses pre-recorded voice messages to greet all of the incoming callers. This can also greet the customer in their native language based on the geographical area of the incoming call, which adds a personal touch to the company sales. The system can automatically route the calls to the best-suited agent who can lead to reduced wait times and enhance customer experience.
As your business grows its local presence, your contact number is already available to your existing customers. Changing your number can hamper your sales and the networking of your business. A virtual phone number allows for easy portability and that your business clients and customers are not affected by this change. If you shift the business to a new city or service provider, a nominal transfer fee is charged without affecting the business operations.
7. Analysis of call data
The virtual number is a cloud-based platform that makes it easy to manage and explore business metrics. Customer queries and call records can be maintained to find out areas of highest customer and brand interaction. Customer segmentation can generate data-driven insights, and analytics can help business leaders make decisions based on actual data.
A virtual phone number is an intelligent business solution with powerful features that can be availed at a very economical price. Solutions like these amplify the customer experience and drive sales for the company resulting in increased revenue and reduced operational costs.
Knowlarity is the globally trusted product by over 6000+ businesses across 65+ countries and is ranked the leading cloud communication provider in the emerging markets. We have close to 300+ employees globally, offering unmatched reliability and intelligence. We cater to client demands and assist them in each step of their business process.